Visualising Transformation by Dave Gaster ISBN: 978-1-906316-52-5 Extent: 256pp Size: 210x210mm Binding: Paperback From small beginnings a Transformation can evolve... Written with the public sector in mind Visualising Transformation offers the first truly integrated approach to deal with major strategic and operational change, addressing business management while creating internal innovation to massively improve both financial and customer outcomes. You will learn how to evolve your data while developing your staff through various approaches, such as lean-systems thinking and mind mapping, to help visualise your information in many meaningful ways that will provide new insight into your services. With over a hundred diagrams and pictorials in full colour, the book demonstrates the art of visualising information and then remodel the way you work, which will enable you to... * Significantly reduce costs * Improve your customer service and service delivery * Reduce complaints * Deliver better environmental outcomes * Increase your capacity to improve even more ...and all without any loss of jobs. The book enables the reader to broaden their understanding of the subject by introducing concepts and applications that you can use as you proceed. Using case studies of authorities that he has helped in recent years in areas such as waste management, recycling, highways and car parking enforcement, Dave Gaster will show how you can make real advancements in your own business. "Dave's forward thinking skills, leadership, professionalism and work ethic are exceptional. He is exceedingly 'clued up'" Councillor Clive Hudson, Portfolio Holder for the Environment, Wakefield MDC. "I have been continually impressed with Dave's work. His breadth of knowledge, enthusiasm and commitment are all infectious to those around him... he is a significant catalyst to change." Councillor Julian Ellacott, Cabinet member for the Environment, Reigate and Banstead BC. "Dave has changed our thinking about consultants, he is passionate about waste" Councillor Andrew Mann, Cabinet member for the Environment, L.B. Havering. "Dave makes it so easy to understand the way forward, he takes amazingly difficult issues, to produce such simply ways forward", Peter Slack, Director Community Services, Teesdale D.C. Postage and packaging: UK £4.00, overseas £6.00 Price: £25.00